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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Cheri Merryman

August 30, 2023

5  out of  5 rating by Cheri Merryman
"Just switched to State Farm and now I pay less for renters, car and life insurance and roadside assistance than I was paying for just car insurance with progressive. Stephanie Wright was supper helpful and friendly. She answered all of my questions and was just great to work with!"

Benito Garcia

August 11, 2023

5  out of  5 rating by Benito Garcia
"If you need insurance, you need to see Stephanie. She is knowledgeable, professional, and friendly. She not only took her time explaining everything, but she was also able to get us the best bang for our buck. I would highly recommend her and the entire staff. What a great place!"

Mike Shoff

August 3, 2023

5  out of  5 rating by Mike Shoff
"Very easy to deal with. Saved a lot of money compared to my previous insurance company. Keisha is great, always easy to reach by phone and quickly calls you back if they are with another client."

Ronnell Allen

August 2, 2023

5  out of  5 rating by Ronnell Allen
"I’m putting my personal stamp of approval on State Farm Insurance I just spoke with Stephanie and she explained everything to me and went over coverages and gave me the lowest possible rate, she wasn’t pushy and trying to force coverage on me, i definitely will be telling all my friends and family and everyone else to go with State Farm they are hands down the best…."

Nicole Frantz

July 28, 2023

5  out of  5 rating by Nicole Frantz
"Franklin Myles and his team represent the utmost professionalism, integrity and knowledge. Both he and Stephanie Wright took the time to explain in great detail each itemization for home and auto quotes, and answered my questions thoroughly and honestly so that I could make an informed decision. I highly recommend working with them!"

jack Burgeson

July 26, 2023

5  out of  5 rating by jack Burgeson
"Great service and communication when we were switching policies from a different state. Answered all questions quickly!"

dacia alyse

July 26, 2023

5  out of  5 rating by dacia alyse
"Stephanie was fantastic! Great rates too!"

Angelo Monday

July 24, 2023

5  out of  5 rating by Angelo Monday
"Excellent Sevice, Quick and Very Detail..."

Victoria Massengale

July 13, 2023

5  out of  5 rating by Victoria Massengale
"Stephanie V. Wright was very helpful in getting me some auto insurance she was very kind and very helpful for what I was looking for thank you Stephanie Wright."

Tom Benson

July 7, 2023

1  out of  5 rating by Tom Benson

Michelle Parker

June 29, 2023

5  out of  5 rating by Michelle Parker
"I have been with State Farm since 2005. During my tenure with State Farm LaKeisha Myles has assisted me with numerous requests. Ms. Myles is always professional, courteous and quick to be of service!!"

Regina Moses

June 29, 2023

5  out of  5 rating by Regina Moses
"Had the privilege to work with Stephanie Wright today. She's very knowledgeable and knows her job. Thank you for all you've done."

Joan kotapish-hawkins

June 21, 2023

5  out of  5 rating by Joan kotapish-hawkins
"Stephanie was so pleasant and easy to work with today! Great bundle!"


June 12, 2023

5  out of  5 rating by Ahmed
"This is by far the best insurance experience I’ve had. Stephanie was delightful, professional and very quick to understand my insurance needs, and went out of her way to try and get me the best quote possible to even beat what I received online! The additional coverages she recommended were relevant to me and I never felt I was being pushed or upsold like other places do. In and out in 10 minutes with peace of mind."

Jessica Ogilvie

June 1, 2023

5  out of  5 rating by Jessica Ogilvie
"Stephanie Wright was super helpful and responsive as we were exploring new home and auto insurance options! Thank you!"

Kevin Eisler

May 25, 2023

5  out of  5 rating by Kevin Eisler
"Amazing service."

Stunna Jay

May 24, 2023

5  out of  5 rating by Stunna Jay
"I love the team over at Franklin Myles… BIG THANKS to my agent Keisha she really helped me throughout the years of being with them truly appreciate you guys 🙏🏾"

Nicochelle Cunningham

May 13, 2023

5  out of  5 rating by Nicochelle Cunningham
"I spoke to Lakeisha to obtain a quote for both my Auto and Home insurance policies because I was very unhappy current Agent. Lakeisha took the time to review my current policies and was able to give me a quick quote. She throughly explained everything to me and sold me instantly on switching to State Farm. Lakeisha provided me with excellent customer service!!!"

Vanessa Boysaw

May 11, 2023

5  out of  5 rating by Vanessa Boysaw
"I’ve worked with Stephanie and I must say, excellent customer service. Stephanie as helped me find rates that were a best fit for me, and she also explain/answers any questions I may have. I would most definitely recommend Stephanie to my friends, family and anyone who needs some car/life insurance."

Dawn Rivers

May 5, 2023

5  out of  5 rating by Dawn Rivers
"Quick, easy, efficient I reached out for new auto insurance policy through a third party app and later that same morning, I received a call from Arslan about switching to State Farm. He was extremely patient, knowledgeable, and friendly. The process of switching over was quick and easy. Happy to be working with a local small business."


May 3, 2023

5  out of  5 rating by Lana RETOA
"Lakeisha is always a pleasure to talk to. She is very knowledgeable on all of the products offered. She gets me the best affordable rate. My calls are always returned in a timely manner."

Michael Do

May 2, 2023

5  out of  5 rating by Michael Do
"Stephanie was great and was able to get me a great quote!"

Ime Umosen

May 1, 2023

5  out of  5 rating by Ime Umosen
"Stephanie provides excellent and friendly service, will recommend Franklin Myles State Farm office"

nabab Greene

April 27, 2023

5  out of  5 rating by nabab Greene
"Stephanie is very professional knows her job I have no issues she took care of me one of the best agents that I ever met thank you very much"


April 21, 2023

5  out of  5 rating by CAT T
"Franklin Myles State Farm Insurance Agent is what I consider the Gold Standard of Insurance Companies. They are one of Cleveland Heights best kept secrets (say I)! They have been providing excellent insurance policy coverage and advisement to their customers for many years! Stephanie Wright is one of their best Insurance Agents I've encountered to date, and I've had many many encounters w/ agents in the past. She's what I would describe as a "rare bird" because she's an expert in all various insurance policies to fit your needs. She's smart, has excellent! communication! skills! and really really understands AND CARES!!!! ABOUT HER CUSTOMERS!!! My experience with Stephanie, and Franklin Myles State Farm Agency overall has been quite satisfactory; I don't say this lightly. So for those of you who read this review, and are not quite satisfied w/ their Insurance Agency (lack of CS skills/service, no clear understanding of your policies, no one to really discuss them with, and any other issue(s)), I highly recommend that you call Franklin Myles State Farm Agent for any/all of your insurance needs; even consider switching ALL OF YOUR POLICIES to Franklin Myles State Farm Insurance Agent. I did, and they have proven to me that they are a keeper. They have structured my policies to fit my needs. They have offered me very good rates, and are always sincerely willing to review my policies w/ me if I don't fully understand some language/rule(s) in my policies, or, I feel there's a need for change. Thank you Franklin Myles State Farm Agent! Thank you Stephanie! CT"