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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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J Latrice

September 8, 2025

5  out of  5
rating by J Latrice
"Stephanie Gaiter was amazing to work with. She made the process feel smooth and welcoming."
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Marsha Lynn Bragg

September 6, 2025

5  out of  5
rating by Marsha Lynn Bragg
"We transitioned from our longtime State Farm agent who retired and went to the Franklin Myles agency. We were connected with manager-agent Stephanie Gaiter, who let us know the options and opportunities based on our insurance needs. She took time to make sure we understood all the details before signing the dotted line. Stephanie is personable and knowledgeable and provided us terrific customer service — with a smile,"
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Rosanna Ryan

September 5, 2025

5  out of  5
rating by Rosanna Ryan
"I worked with Stephanie Gaiter she made things simple for me where I am able to understand what I signed up for.She was also patient and understanding of what I was in need of.Thank you Stephanie for everything."
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Kathryn Johnson

August 22, 2025

5  out of  5
rating by Kathryn Johnson
"Lakeisha was very helpful & able to quickly transfer information to our new vehicle. Thank you for making everything painless."
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Love 1128

August 19, 2025

5  out of  5
rating by Love 1128
"Been with this office for several years. Always friendly and helpful. Affordable insurance."
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Rosemarie Murphy

August 16, 2025

5  out of  5
rating by Rosemarie Murphy
"Stephanie Gaiter was great! She was straight and to the point. She had me understanding what I was paying for. I’m very happy I made the decision to switch because I’m saving more than I thought I would and with more coverage!"
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Erick Brazile

July 28, 2025

5  out of  5
rating by Erick Brazile
"Lakeisha was excellent at helping me switch over my insurance for my vehicle! Great customer service!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Tony D.

July 18, 2025

5  out of  5
rating by Tony D.
"Stephanie provided thorough, and professional service, answered ALL of my questions and saved me a ton on my insurance!!"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Rhonda Gooch

June 30, 2025

5  out of  5
rating by Rhonda Gooch
"Thank you Stephanie. Great service Excellent Insurance Agent"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Tamera Lawson

June 24, 2025

5  out of  5
rating by Tamera Lawson
"Very satisfied with agent , Lakesha Myles. She's very knowledgeable and efficient in her position. She is very much a people person and very polite and courteous. We enjoy dealing with people of her qualities."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Erica Bonds

June 18, 2025

5  out of  5
rating by Erica Bonds
"I worked with Stephanie V.Gaiter she is a delight to work with, very down to earth and understanding."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Jerry Campbell

June 13, 2025

5  out of  5
rating by Jerry Campbell
"Stephanie is great she has great customer service she is very knowledgeable and very friendly."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Sean Dencarnacao

June 13, 2025

5  out of  5
rating by Sean Dencarnacao
"I had the pleasure of working with Lakeisha. I am an out of state investor who was looking for insurance for a rental property. I used ChatGPT to recommend insurance for the Cleveland Ohio area. It recommended a different company. After 5 days of trying to get insurance with them. They kept trying to sell me a plan that wouldn't cover my property. I eventually was advised to try Statefarm. I called the Franklin Myles office and spoke to Lakeisha. After talking to her for a few minutes she was able to assure me of being able to meet my needs. She was comforting, friendly, and knowledgeable about the coverage provided and put me at ease. It was a pleasure to have her as my insurance agent."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Tangy Napier

June 10, 2025

5  out of  5
rating by Tangy Napier
"Stephanie was great to work with."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Matt A Murray

May 20, 2025

5  out of  5
rating by Matt A Murray
"Stephanie Gaiter was very helpful and thorough, a joy to work with. Thank you Stephanie and the Franklin Myles State Farm Office."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Akiba McAlister

May 17, 2025

5  out of  5
rating by Akiba McAlister
"I had a wonderful experience working with Stephanie Gaiter. From the very beginning, she was pleasant and easy to talk to, which made the process less stressful. Stephanie was extremely knowledgeable and took the time to answer all of my questions thoroughly and ensuring I fully understood every step. What truly stood out to me was her follow-up. The day after our initial conversation, Stephanie reached out to further explain a process in more detail and answered additional questions I had thought of since we last spoke. I would recommend Stephanie to my family and friends"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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ro rod got game (rod the gamer)

May 13, 2025

5  out of  5
rating by ro rod got game (rod the gamer)
"Service was phenomenal i have worked with Stephanie she made my process very simple and easy"
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Michelle Martinko

April 28, 2025

5  out of  5
rating by Michelle Martinko
"Very polite and quick with providing quotes"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Felicia King

April 25, 2025

5  out of  5
rating by Felicia King
"Stephanie Gaiter was amazing excellent servic"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Deborah Coleman

April 17, 2025

5  out of  5
rating by Deborah Coleman
"The help and patience shown was exceptional and they very courteous Love them."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Letia Lee

April 3, 2025

5  out of  5
rating by Letia Lee
"Simply amazing. YES, Stephanie G. is the best! She had all the answers to every question I had. She’s very knowledgeable and the amount of patience she has is unmatched. If you need anything please give her a call."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Ajam Cammack

March 13, 2025

5  out of  5
rating by Ajam Cammack
"I just want to thank State Farm for meeting my needs. It was an absolute pleasure speaking with Stephanie. She’s was very nice to talk with. Highly recommended. I appreciate her taking the time out to help me with home insurance.It’s a small world she actually knows my sister ☺️Thanks again Stephanie!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Barbara Lehman

March 7, 2025

5  out of  5
rating by Barbara Lehman
"An absolute pleasure doing business with this office. Stephanie was kind and I felt that all our needs were being taken care of. She is very professional, responds promptly and is very thorough."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tonia Gaiter

March 5, 2025

5  out of  5
rating by Tonia Gaiter
"Since the first day I transferred into this office, Stephanie was fast, efficient and communicated in a very timely fashion to every request. I absolutely recommend using this office for all of your insurance needs."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Samantha Mills

February 20, 2025

1  out of  5
rating by Samantha Mills
"Really Great. Will probably never have State Farm again due to this office. Bunch of Bullies, and I'm a sales person. I know the difference. Was sent a letter that I would no longer be insured through State Farm because I used my roadside assistance 3 times. I canceled one of those times so only twice?! Due to needing a battery jump (because of the frigid cold weather) before I got a new battery. Must have signed somethibg that said that I would be dropped FOR A SERVICE I WAS PAYING FOR. Must have missed the fine print but I hope your laughing in your office with all the bullies. Good for you."
We responded:
"Thank you for your feedback. This is not the experience we want State Farm customers to have. We would like to learn more about what happened and how we can improve. Please get in touch with us so we can make it right."